Refund & cancellation policy
This policy covers paid consultations, document reviews, and interview preparation sessions offered by Infrastructurelab.
Scope
These rules apply to Career Path Consultations, CV & Application Reviews, Interview Preparation, and Job Search Strategy Sessions. They do not cover third-party fees such as travel costs you arrange yourself.
Cancellation by you
If you cancel a booked session at least 48 hours before the agreed start time, you receive a full refund of fees already paid for that session. Cancellations between 48 and 24 hours before the start time receive a 50% refund. Cancellations within 24 hours are non-refundable, except where mandatory consumer law requires otherwise.
Rescheduling
You may reschedule once without charge if you give at least 24 hours’ notice and we have an alternative slot within three weeks. Further reschedules may be treated as a cancellation under the timelines above.
No-shows
If you do not attend a confirmed session and do not contact us beforehand, the fee is non-refundable. We may, at our discretion, offer a paid replacement slot.
Work already started
For CV & Application Reviews, once we have begun written feedback, the review fee is non-refundable. If you withdraw before we begin, a full refund applies.
Deposits
Where a deposit is requested to hold an evening or weekend slot, it is credited toward the session fee. Deposits follow the same cancellation timelines as full fees.
Sessions we cancel
If Infrastructurelab must cancel, you may choose a full refund or a free reschedule to a new time.
Refund method and processing time
Approved refunds are returned via the original payment method (typically bank transfer) within 14 business days of approval. You will receive email confirmation when the refund is initiated.
Non-refundable items
- Completed sessions that were delivered as booked
- Written materials already delivered for a review or consultation
- No-shows without prior notice
How to request a refund
Email info@infrastructurelab.digital with your name, session type, date, and reason. You may also call +4902695973916. We respond within five business days.
Exceptions
Nothing in this policy limits rights you have under mandatory German or EU consumer law. If a session cannot be delivered for reasons attributable to us and no suitable alternative is offered, you remain entitled to a full refund of amounts paid for that undelivered session.